Warranty 
The standard warranty for the printing system is 12 (twelve) months from the date of on-site installation all equipment is tested prior to installation the standard warranty covers all of the parts of the printer which have been properly installed, and functioning at the time of installation. 

In the event that a malfunction of the system occurs, first a technician will diagnose the problem with the user and try to resolve the problem via telephone or facsimile in most instances there will not be a problem too difficult for the user to solve. 

If the difficulty cannot be resolved via telephone or facsimile, the user will be asked to identify the part that is malfunctioning, and that part is quite often very simple to return and replace. 

Generally there are no difficulties with the system frame. Some of the problems can arise due to damage or negligence. In such case damage due to negligence or abuse is not covered by warranty. 

All freight cost to a technical center in CANADA OR USA will be borne by the user. All inbound freight to the site will be borne by the technical center. 

Locally purchased equipment such as computers and peripherals must be warranted by the original equipment manufacturer. 

Warranted Parts

We will cover the following for a period of 12 (twelve) months. 

• Painting nozzles –we expect them to be properly cleaned and maintained daily.
• Logic controller - provided that it has not been tampered with or abused.
• Printing head unit - and all of its attachments.
• Cables – provided they have not been smashed, stretched or damaged.
• Terminals - if defective.
• Heater controls.
• All motor driven parts.

Down Time  
We will work to minimize downtime. Small ticket OEM spare parts and supplies such as hoses, caps, plugs, limit switches and fuses are available locally. Big ticket items such as nozzles and motors have to be imported from Japan, Europe and in some cases direct from the USA or Canada. We will minimize your downtime to a minimum of 24 hours or to a minimum of 3 to 4 days. We stock spare parts most likely to become defective. We also stock the pigment and urethane coatings. 

Nozzle Warranty  
The printing nozzle is the most critical part of the system. We insist that you must follow the procedure for proper cleaning, on a daily basis to minimize the printing result. There are some systems in the field for 2 years that have not reported any nozzle trouble, so we know that proper cleaning, will minimize the risk of damage or default. The nozzle warranty becomes void if anything is used other than the prescribed acrylic paint. 

Training & Support  
All personnel who will become system operators must first be trained. Final training is determined upon receiving a certificate of completion. Training can be done at any technical center worldwide. Training can also be done at the installation facility. Initial training is an all inclusive part of the cost. Transportation and accommodation expenses must be borne by the client. 

Training shall be for 40 hours consisting of the following:

1. Installation 

2. Operation 
3. Maintenance  
4. Printing 
5. Practice

On-Site Personnel 
If you have problems that cannot be solved by your personnel, or by facsimile or telephone diagnosis, we can dispatch a trained technician to your facility. It if is determined that the problem is equipment related or a manufacturing defect, there will be no charge. 

Retraining of Personnel  
We will accommodate up to two members of your staff in our facility for retraining at anytime at no extra charge. If we send a technician on site for retraining, a fee will be determined for travel and expenses.